Kynform Shipping, Returns, Warranty, and Satisfaction Guarantee
Shipping Policy
Local Delivery
For clients within Central Florida, we offer local delivery using our company vehicles. Installation services may be available upon request.
National Delivery (Outside Central Florida)
Products outside our service area are shipped using trusted third-party carriers such as FedEx Freight, Estes, SAIA, AAA Cooper, and others.
- Large and oversized items ship via LTL (Less Than Truckload) freight.
- Delivery is curbside only — drivers cannot assist inside the home.
- Clients are advised to have assistance available at the time of delivery.
Shipping Damage
Inspect all deliveries upon arrival. Report damages within 72 hours with supporting photographs to ad@kynform.com. Retain all original packaging.
Returns & Exchanges
Ready-Made Products (Shop Items)
- 30-day return policy for non-custom, ready-made products.
- Buyer is responsible for return freight unless item is defective or damaged.
- Returns must be in original condition and packaging.
- Refunds processed within 5–7 business days upon receipt and inspection.
- 15% restocking fee may apply in certain cases.
Custom Orders and Commissioned Work
- Final sale — non-returnable and non-refundable.
- Exchanges or adjustments only under our Satisfaction Guarantee.
Satisfaction Guarantee
At Kynform, we are committed to client satisfaction.
- For custom work, we do not offer refunds but will pursue reasonable adjustments or exchanges to ensure you are happy.
- If you are dissatisfied with a custom project’s styling, we will work collaboratively to reach a solution.
- Substantial changes or new requests outside the original project scope may be subject to additional fees.
- Kynform reserves the right to determine when best efforts have been reasonably exhausted.
Our principle: If you don’t love it, we don’t either.
Warranty Policy
We offer a 5-year limited warranty on all products against manufacturing defects.
Warranty covers:
- Structural/material defects
- Craftsmanship issues
Warranty does not cover:
- Normal wear and tear
- Improper use, handling, or installation
- Environmental factors such as sun damage or humidity exposure
Warranty service options include repair, replacement, or credit at Kynform’s sole discretion.
Proof of purchase is required for all claims.
Dispute Resolution
Disputes arising from services or purchases must first be submitted to mediation in Orange County, Florida. Litigation is permitted only after good-faith mediation efforts fail.